Introduction

InnovateMore ("we," "our," or "us") operates the Pool Route Monitor service, which includes an iOS mobile application, an Android mobile application, and a web application (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use any part of our Service.

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

Information We Collect

Personal Information You Provide

Account Information

• Name – First name and last name
• Email Address – Used for login and communications
• Phone Number – Contact telephone number
• Address – Street address, city, state, and ZIP code
• Profile Photo – Optional profile image uploaded by you

Business Information

• Company Information – Company name, email, address, and contact number
• Employee Information – Employee names, designations, contact details, and addresses
• Customer Information – Customer names, addresses, contact information, and service preferences
• Service Details – Pool service schedules, work orders, and service history

Location Information

• Property Location – GPS coordinates (latitude and longitude) of customer properties
• Address Details – Gate codes and other property access information

Visual Content

• Work Photos – Images of customer properties, pools, and work performed
• Profile Images – User profile pictures uploaded via camera or photo library

Payment Information (Web Application only)

• Subscription Plan – Your current subscription type and status
• Stripe Customer ID – A token assigned by Stripe to identify your account; we do not store full card numbers or CVV details
• Invoice Records – Billing history for your subscription

Payment card details are entered directly on Stripe's secure checkout page and never pass through our servers.

Information Collected Automatically

Device Information

• Device type and model
• Operating system version
• Unique device identifiers
• Mobile network information

Usage Information

• App features accessed
• Time and date of app usage
• Error logs and performance data

Information from Third Parties

• AWS Cognito – Authentication and user identity verification
• Google Maps – Location services for route optimization and mapping
• Stripe – Payment processing and subscription management (Web Application only)

How We Use Your Information

Service Delivery

• Provide and maintain the Pool Route Monitor Service
• Create and manage user accounts
• Process and manage service requests and work orders
• Generate optimized routes for pool service technicians
• Enable communication between service companies, employees, and customers

Business Operations

• Send service notifications and appointment reminders
• Provide customer support and respond to inquiries
• Generate service reports and analytics
• Process subscription billing and payments (Web Application only)

Service Improvement

• Analyze usage patterns to improve app functionality
• Develop new features and services
• Monitor and analyze trends and usage
• Detect, prevent, and address technical issues

Legal and Security

• Comply with legal obligations
• Protect against fraud and unauthorized access
• Enforce our Terms of Service
• Protect the rights, property, and safety of our users

Device Permissions

The following permissions are requested depending on the platform you use. You can modify any permission at any time in your device settings. Denying certain permissions may limit some app functionality.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances.

Service Providers

Provider	Data Shared	Purpose
Amazon Web Services (AWS Cognito)	Email, User ID	Authentication and identity management
Amazon Web Services (AWS S3)	Photos, Images	Secure cloud file storage
Google Maps	Location coordinates	Route mapping and optimization
Stripe (Web App only)	Stripe Customer ID, subscription plan	Subscription billing and payment processing

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Within the Service

• Company Owners / Supervisors – Can view information about their employees and customers
• Employees – Can view customer information and work orders assigned to them

Legal Requirements

We may disclose your information if required by law or in response to legal process (subpoenas, court orders), government or regulatory requests, or to protect our rights, privacy, safety, or property.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.

Data Storage and Security

Security Measures

• Encryption in Transit – All data is encrypted using HTTPS/TLS
• Encryption at Rest – Data stored on AWS is encrypted at rest
• Authentication – Secure OAuth 2.0 authentication via AWS Cognito
• Biometric Security – Optional Face ID (iOS) and fingerprint/face unlock (Android) for login
• Secure Local Storage – Sensitive credentials are stored in the device keychain (iOS) or equivalent secure storage (Android)
• Role-Based Access – Employees can only access data assigned to them; owners have full company access

Data Storage

• Cloud Storage – Data is stored on secure AWS servers
• File Storage – Images and documents are stored in AWS S3 with restricted access
• Database – PostgreSQL database with encryption and access controls

Data Retention

We retain your information for as long as your account is active, as necessary to provide our services, or as required by law. When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law (e.g., transaction or audit records).

Your Rights and Choices

Access and Portability

• Request access to your personal information
• Request a copy of your data in a portable format

Correction and Deletion

• Correct or update your personal information within the app (Profile → Edit)
• Request deletion of your account and associated data by contacting us

Consent Withdrawal

• Withdraw consent for optional data processing at any time
• Revoke device permissions (camera, location, contacts) in your device Settings app

To exercise any of these rights, contact us at support@innovatemore.dev.

Children's Privacy

Our Service is intended for use by adults in a professional business context. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with personal information, please contact us immediately and we will take steps to delete it.

California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act:

• Right to know what personal information is collected about you
• Right to know whether personal information is sold or disclosed (we do not sell personal information)
• Right to opt-out of the sale of personal information
• Right to request deletion of your personal information
• Right to non-discrimination for exercising your privacy rights

GDPR Rights (European Users)

If you are in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

Our legal bases for processing your information include contract performance, your consent, legitimate business interests, and legal obligations.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States where our AWS servers are located. When we transfer information internationally, we implement appropriate safeguards in accordance with applicable law.

Third-Party Services

Our Service uses the following third-party services. We encourage you to review their privacy policies:

• AWS Amplify / Cognito – aws.amazon.com/privacy
• Google Maps – policies.google.com/privacy
• Stripe (Web App only) – stripe.com/privacy

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page and, for material changes, notify you via in-app notification or email. Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: